Refund policy
Synaptril Refund Policy: Timing, Cancellations and Returns
A Synaptril refund comes through the 60-day money-back guarantee. Once your returned bottles are credited, the refund is processed in 3-5 business days, then your card issuer takes 5-10 days to post it. It goes back to the original payment method. To cancel an order, call +1 (323) 348-1373 at once with your order ID.
Written by the Synaptril label deskUpdated
The basics01
How does a Synaptril refund work?
A Synaptril refund works through the 60-day money-back guarantee. You ask the order desk for return instructions, mail back every bottle, and the refund follows once the bottles are credited.
The window is 60 days from the date of purchase (Synaptril sales page). Every bottle goes back, empty or not, with the packing slip. Return postage is yours and is not refunded.
The Synaptril order desk handles refunds; this website does not. Mysynaptril is an authorized shop and cannot see or change orders.
Keep these from day one
- The order email with your order ID
- The packing slip
- Every bottle, even the empty ones
- The return tracking number, later
Timing02
How long does a Synaptril refund take?
A Synaptril refund takes 3-5 business days to process after your returned bottles are credited, and then 5-10 days for your card issuer to post it. The clock starts when the warehouse logs your box, not when you mail it.
The sales page's return policy puts it a little differently. It says the refund can take 5-10 business days to appear after the returned bottles are inspected.
Both versions point the same way. Plan on a couple of weeks after the box arrives, plus the time the box spends in the mail.
| Stage | How long | What you can do |
|---|---|---|
| Ask for instructions | Before day 60 | Call or email with your order ID |
| Box in the mail | Depends on the service you choose | Use tracking and keep the number |
| Bottles credited | Not published | Ask the desk to confirm receipt |
| Refund processed | 3-5 business days after credit | Note the date the desk gives you |
| Card issuer posts it | 5-10 days | Watch your statement |
Cancelling03
How do you cancel a Synaptril order?
To cancel a Synaptril order, call the order desk at once at +1 (323) 348-1373 with your order ID. You can also email [email protected], but a call is faster.
We do not know the cut-off for cancelling. The sales page does not say how long an order stays open before it ships, so treat every hour as important.
If the order has already shipped, a cancellation becomes a return. Then the guarantee rules apply: instructions first, every bottle back, and postage on you.
Give your full name, the email on the order and the order ID. Ask the desk to confirm the cancellation in writing, and keep that email.
Return steps04
What are the steps in a Synaptril return?
A Synaptril return has four steps, from the order email to the tracked box. Follow them in order, and do not mail anything before you have instructions.
- Day 0
Order and keep the email
Save the order ID, since the desk asks for it. Your 60 days start on the purchase date.
- Day 30
Take stock
One bottle lasts 30 days at one capsule a day. Note how you feel, and keep every prescribed medicine going the whole time.
- Before day 60
Ask for return instructions
Call +1 (323) 348-1373 or email [email protected] with your order ID before day 60.
- Then
Mail every bottle with tracking
Send all bottles, empty or not, with the packing slip, your full name, email and order ID. Return postage is on you.
Partial returns05
Can you return only some of your Synaptril bottles?
The return policy asks for all bottles from the order, empty or not. It does not describe a partial return or a partial refund.
If you want to keep some bottles and send back others, ask the order desk before you mail anything. We cannot promise what they will say.
The same goes for a lost bottle. Tell the desk when you call, rather than mailing a short box and hoping for the best.
Synaptril: from $49 a bottle30 capsules · 2, 3 or 6 bottles · free shipping on 3 or 6 · 60-day money-back guarantee
See packsWhere it goes06
Where does the Synaptril refund money go?
The Synaptril refund goes back to the original payment method. If you paid by card, the money returns to that card.
A refund to a card that has since been closed or replaced is usually handled by the card issuer. Call the issuer if you changed cards after ordering.
The refund covers the pack price. Return postage is not refunded. The sales page does not say whether the shipping charge on the 2-bottle pack comes back, so ask the desk.
Late refunds07
What if a Synaptril refund does not show up?
If a Synaptril refund has not shown up after the time above, call the order desk with your order ID and your return tracking number.
Ask three things: the date the bottles were credited, the date the refund was sent, and the amount. Write the answers down.
A chargeback through your card issuer is a last resort, for when the desk does not answer or a refund is truly refused. Your issuer will want your tracking number, your emails and your notes, so keep everything.
Call the desk
Give the order ID and return tracking number.
Follow up in writing
Email [email protected] with the same details.
Only then, ask your issuer
Open a dispute only if the desk has not resolved it.
Who to contact08
Who handles Synaptril refunds and returns?
The Synaptril order desk handles refunds and returns, by phone at +1 (323) 348-1373 or by email at [email protected]. Our website inbox is for page questions and cannot see orders.
The cards below list every contact, including the returns address and its note.
Help with a placed order
Synaptril order desk. Tracking, address changes and refunds after you order. Keep your order ID handy.
Order email
The order desk again, in writing. Start the subject line with your order ID.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
1114 Avenue of the Americas, Suite 1900
New York, NY 10036
Mail only. No walk-in sales.
Returns (New York)
222 Broadway, Suite 1901
New York, NY 10038
Call first for return instructions. Send back every bottle, empty or not, with the packing slip. The sales page's return policy lists a warehouse in Aurora, Colorado, so ship to the address the desk confirms. The buyer pays return shipping, and it is not refunded. Use a tracked service.
The full guarantee rules are on the Synaptril 60-day guarantee, and delivery questions on Synaptril shipping. Before you reorder, compare packs on Synaptril pricing.
FAQ09
Synaptril refund questions
Can I cancel a Synaptril order after paying?
Possibly, if it has not shipped yet. Call the order desk at +1 (323) 348-1373 at once with your order ID. We do not know the cut-off, because the sales page does not print one. If the box has already left, the cancellation becomes a normal return under the 60-day guarantee.
Is there a Synaptril cancellation fee?
The sales page prints no cancellation fee, and we have no other source on it. Ask the order desk when you call to cancel, and ask them to confirm the cancellation and the amount refunded in writing. Keep that email with your order records.
How many business days until a Synaptril refund posts?
Plan on 3-5 business days for the refund to be processed once your bottles are credited, then 5-10 days for your card issuer. The sales page's return policy says 5-10 business days after inspection. Mail time and warehouse time come on top.
Why is my Synaptril refund smaller than what I paid?
Return postage is never refunded, but that cost is separate from the refund itself. If the refund amount is lower than the pack price, call the order desk and ask for a line-by-line breakdown. The sales page does not say whether the 2-bottle shipping charge is returned.
Can I return one bottle of Synaptril and keep the rest?
The return policy asks for all bottles from the order, empty or not, and it describes no partial refund. Ask the order desk before you mail fewer bottles. Sending a short box without asking could slow or reduce your refund.
Should I file a chargeback for a Synaptril order?
Only as a last resort. Call the order desk first with your order ID and return tracking number, then follow up by email. If the desk does not answer or refuses a valid refund, contact your card issuer and share your records.
Who wrote this10
Written and reviewed by
Pages built from the label, the sales page and linked NIH, FDA, CDC, FTC and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is run by an American Synaptril authorized shop, not by the manufacturer or the distributor. We earn money when you buy through our order links.
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